Interpersonal Communication Skills of Doctors in Serving Patients: Case Study at Community Health Center X in Tangerang-Banten

Abstract

Interpersonal communication is very important for every doctor to develop with their patients because it can create improvements in the patient's psychological condition thereby speeding up their recovery. However, there are still many complaints from patients regarding the attitude of doctors who are less communicative and do not try to build good interactions with patients. This is a qualitative research with a case study approach. Data collection was carried out through semi-structured interviews with patients at community health centers in Tangerang City. The results of the study showed that the interpersonal communication implemented by doctors at Community Health Center X in Tangerang City, Banten was not effective. This is proven by the need for improvements in attitudes of openness, empathy, supportiveness, positivity and equality.